Nappy Cakes Made in The UK
Made in the UK  With Leading Brand Nappies  Made in the UK
  Free EXPRESS Delivery  
On EVERYTHING!
Welcome to Pure Nappy Cakes!
Welcome to Pure Nappy Cakes!

Terms and Conditions

Terms and Conditions

 

Product Availability

The majority of Nappy Cakes and other products by Pure Nappy Cakes are available in stock, we have a very quick turn around and have over a hundred nappy cakes in stock at any one time; however during busy periods your nappy cake or baby gift may need to be made to order, even so you may be surprised at how quickly we are able to deliver your nappy cake order! We will always endeavor to meet your deadline.
For items that are made to order - if a certain product or ingredient becomes unavailable, we reserve the right to use an alternative product of equal or greater value and will contact you where possible to discuss this. Pure Nappy Cakes cannot be held responsible for availability of products.

Please note all images and photographs are for illustrational purposes only. We endeavour to describe all products accurately and display accurate photographs, however designs and styles may vary occasionally.

 


Payment

We use Paypal and Sage Pay as our payment methods which accept all major debit and credit cards. We use Sage Pay to collect/process transaction information.

Click Here to view the Sage Pay Security Policy


Please note that you do not need to have a Paypal account to be able to checkout with Paypal. Alternatively we accept Cash on Collection.

Please be aware that orders will only be sent once the payment has cleared in our accounts.

If you intend to collect your order from us, please contact us on 02034881416 or by email to Sales@PureNappyCakes.com and we will advise you of the collection details.

 

Communications

We will only use your contact information to enable us to complete your order and provide you with the best level of service that we can, such as emails with order updates, tracking information and notifications relating to the order you have placed. This contact may be by phone or email. We will only pass your details to third parties for the reason of completing your order and delivery of your product. For example we use a third party delivery company that would require your address and contact details in order to complete delivery of the parcel only.

We will never send marketing emails without your prior consent. You may unsubscribe at any time by using the 'unsubcribe' button in the email or by logging into your account and ammeding your email marketing preferences or you may contact us if you require support with this.


Refunds and Returns

We value each and every one of our customers greatly and take pride in providing outstanding customer services.

In the unlikely event that you are unsatisfied with your Pure Nappy Cakes order you may wish to contact us before sending your return to see if we can resolve the issue.

If we cannot resolve the problem you may return your purchase within 7 days of purchase for a full refund*. (Refund excludes any money paid for Postage & Packaging). Please note you are responsible for return postage costs. We would recommend that you use a recorded delivery service and obtain proof of postage for your returns as we can not be held responsible for any items lost in the post.

*Please note a full refund will only be issued if your parcel has not yet been dispatched. Once a parcel is dispatched it will need to be returned to us before a refund is issued, the refund will be less the amount for postage and packaging unless the item is faulty.

Your order and all of its ingredients must be returned in the same condition in which it was received and in the full original packaging. Please note refunds will not be issued if the nappy cake is in any way unwrapped, tampered with or any of the items opened due to hygiene control. Refunds will be issued once the nappy cake is received by us in an acceptable condition**.

**Excludes personalised or custom nappy cakes and items that are specifically made to your requirements, i.e. bespoke and made to measure products

 


Copyright

All rights, including copyright, for this website are owned by or licensed to Pure Nappy Cakes Limited.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Pure Nappy Cakes Limited.
You may not modify, distribute or re-post anything on this website for any purpose.

You may copy, print or download extracts of the material on this website for the sole purpose of placing an order with Pure Nappy Cakes Limited.

All designs of nappy cakes and baby gifts and text shown on this website are the intellectual property of Pure Nappy Cakes Limited unless otherwise stated. Any plagiarism, close imitation or 'passing off' of our designs is a direct infringement of our copyright policy and UK copyright laws.

Pure Nappy Cakes Limited will take action against any person, company or organisation that infringes on our copyright policy.

 


Feedback

We thrive on the positive feedback we receive from our nappy cake customers; we aim for 110% customer satisfaction. We would therefore appreciate any comments, good or bad about your shopping experience with PureNappyCakes.com. If you have any suggestions about our products or our website please let us know!